| Known Issues |
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Issue: |
Some users have reported an problem starting the 4Events
program after installing a new release.
The reported problem is as follows:
Start 4Events
Splash screen is displayed
A "ding" sound is heard.
Program seems to stop. |
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| Resolution: |
There appears to be an update applied by
Windows Update that is incompatible with 4Events. The
problem above has also been reported by users that have not
modified or installed a new release of 4Events.
The following steps have corrected the problems for users:
1 - Uninstall 4Events from the Control Panel. Existing
data will not be deleted.
2 - Run Windows Update and apply all available maintenance.
3 - Restart/Reboot PC
4 - Reinstall latest release of 4Events
5 - Start 4Events |
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Issue: |
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Some users have reported an error when attempting to install
a new release using the SETUP.EXE file. |
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| Resolution: |
The 4Events.msi can also be used to
install the product. This is the Windows Installer
installation file.
Right-click on the 4Events.msi file and click "Install". |
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Issue: |
Windows Vista ONLY
When starting the 4Events application, the following pop-up
will be display during initialization. No action needs
to be taken. Click "OK" and continue. We are
working to remove this pop-up. |
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| Resolution: |
| Click the "OK" button. The product
will continue to function normally. |
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Issue: |
During the installation of the 4Events product, some
customers may receive the Error 1931.
The module or name of the DLL may be different than the one
shown below. |
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| Resolution: |
| Press the "OK" button. The
installation will continue and complete correctly. |
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Issue: |
When opening a window such as "Meets" or "Teams", the follow
error can occur:
Runtime error 523 Data Binding DLL "VB5DB.DLL" Could Not Be
Loaded |
| Resolution: |
The module VB5DB.DLL could not be found.
This file should be in the directory C:\Windows\System32
This file is required. The file can be downloaded from
many sites.
Download VB5DB.DLL from Gagle Software
Save the file in the directory C:\Windows\System32 |
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Issue: |
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Runtime error "tabctl32.ocx" Could Not Be
Found or Loaded |
| Resolution: |
The module tabctl32.ocx could not be found.
This file should be in the directory C:\Windows\System32
This file is required. The file can be downloaded from
many sites.
Download tabctl32.ocx from Gagle Software
Save the file in the directory C:\Windows\System32
After saving the tabctl32.ocx file it must be registered.
Using the RUN command from the START button, enter the
following RUN command:
Regsvr32 C:\Windows\system32\tabctl32.ocx |
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Issue: |
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Runtime errors indicating missing or incorrectly registered
activeX modules. |
| Resolution: |
The Microsoft Visual Basic 6.0: Run-Time
modules must be downloaded and installed.
Download Run-Time
modules from Gagle Software
Microsoft download site for vbrun60sp6.exe |
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